How often do your fabrics change?
What is the difference between Chao Pelo and Always Beautiful?
How do I tie/wear my new headwrap?
What is your return policy?
How do I calculate shipping and handling?
Why does the Gabriela cost more than the Kristen?
What credit cards do you accept?
When can I expect my new headwrap?
Do you take custom orders?
How do I launder my new headwrap?
Will I get a discount for buying
more than one Chao Pelo/Always Beautiful product?
If I am experiencing hair loss, should
I purchase the Gabriela style headwrap?
How often do your fabrics change?
Our fabrics change a minimum of 4 times a year. However,
we frequently purchase exquisite fabrics in limited amounts
to make just a few special headwraps.
What is the difference between Chao Pelo and Always Beautiful?
When our company first started we were designing headwear
for fashion only. We used the name Chao Pelo which means "Good-bye
Hair" in Spanish. As more people became aware of our
product we started receiving many e-mails and calls from
women experiencing hair loss due to cancer treatments,
alopecia, and other medical conditions. We welcomed the
feedback from oncology patients who asked us to design
a headwrap with more coverage. The Gabriela is a result
of their feedback. When our new design was completed we
realized that the name Chao Pelo was insensitive to those
experiencing hair loss. Consequently, we searched for a
name that we felt would exemplify our intent to help beautiful
women continue to feel beautiful during a very trying time
in their lives; hence the name Always Beautiful (Always Beautiful).
As our business developed, we observed that our customers
were buying both the Kristen and the Gabriela for fashion
and for hair loss. They are interchangeable. The determining
factors in deciding which style to choose are the size
of your head and the amount of coverage that you desire.
If your purchase is for fashion or to use on a "bad
hair" day it is a Chao Pelo
headwrap. If your purchase is for coverage due to hair
loss it is a Always Beautiful headwrap.
How do I tie/wear my new headwrap?
If you look closely at the photographs of our headwraps
you will notice they are made to be worn forward on the
forehead, just above the eyebrows.
Center the wrap by lining up your nose with the center of the two seams on the crown portion. Pull forward until the headband is just above your eyebrows. Make a square knot in the ties OVER the tail in back. Now tug on the end of the tail to secure the wrap snugly on your head.
Of course, feel free to wear the wrap in whatever way feels most comfortable and looks the best on YOU! As every face is different, these are guidelines only.
What is your return policy?
If you are not totally pleased with your new “Chao
Pelo” or “Always Beautiful” headwrap just
return it within two weeks of purchase for a complete refund
(less shipping and handling.) Please package headwrap securely
and mail to:
Chao Pelo/Always Beautiful
3128 Walton Blvd., # 257
Rochester Hills, MI 48309
How do I calculate shipping and handling?
For shipping within the continental United
States, please refer to the table below. If you wish your order
to be shipped to a location outside this range, please contact
us regarding shipping charges.
*Free Shipping offer is valid only for orders shipping within the continental United States.
| Cost of item(s) (before tax) |
Shipping charge |
| 1 - 25.99 | $4.95 |
| 26 - 35.99 | $5.95 |
| 36 - 45.99 | $6.95 |
| 46 - 55.99 | $7.95 |
| 56 - 65.99 | $8.95 |
| 66 - 75.99 | $9.95 |
| 76 - 100 | $10.95 |
| 100.01 & up | Free |
| All international shipping costs must be calculated individually | |
Why does the Gabriela cost more than the Kristen?
The Gabriela requires more fabric than the Kristen.
What credit cards do you accept?
We accept Visa and MasterCard.
When can I expect my new headwrap?
There are two ways to order headwraps. One is to order
through our shopping cart. The other is a custom order.
When ordering through our shopping cart you can expect
your purchase to arrive within 5 to 7 business days. If
you custom order a headwrap you can expect your purchase
to arrive between two to three weeks. Please remember that
our headwraps are hand made and take time to sew.
Do you take custom orders?
Yes, please visit our Custom Orders page for details
How do I launder my new headwrap?
Our headwraps are divided into three categories: Silk,
Cotton, and Synthetic Blends. Listed below are the fabrics
and the recommended care instructions:
Silk: Dry clean or hand wash in cold water with a mild soap.
Line dry. Iron on silk
setting.
Cotton: Hand or machine wash in cold water with a mild soap. Line Dry. Iron
on cotton
setting.
Synthetic Blends: Hand or machine wash in cold water with a mild soap. Iron
on
synthetic setting.
Will
I get a discount for buying more than one Chao Pelo/Always Beautiful product?
When purchasing
over $100 of our products at one time you are entitled
to free shipping according to our shipping rates listed above.
If I am experiencing
hair loss, should I purchase the Gabriela style headwrap?
The style of wrap you purchase depends on the look you want
to achieve and the size of your head. If you have a medium
to small head we suggest the Kristen style. While both the
Kristen and Gabriela styles are very similar they differ
in the following ways. The Gabriela has more fabric offering
a fuller look. The tail of the Gabriela is longer and the
ties are longer and wider offering more coverage for the
back of the head and the neck. From a side view, the Gabriela
covers the ears, while the Kristen design covers only the
top of the ear. There is also more fullness to the front
of the Gabriela. The band has two front seams enabling it
to lie flat against the forehead yet offer fullness to the
top of the head. If you have a larger head and /or desire
maximum coverage we suggest the Gabriela. For those with
hair loss, 70% choose the Kristen design.
